Delivery & Returns
Delivery and returns information
Dispatch, Carriers and Delivery Times
| 1 – 2 bottles | 3 + bottles | |
| Great Britain (England, Scotland, Wales) |
Royal Mail 2nd Class (3 – 5 working days) Free |
DPD (2-4 days) Free |
| Northern Ireland | Royal Mail 2nd Class (2 – 4 working days) Free |
DPD (next day) Free |
| Republic of Ireland | DPD (next day) |
DPD (next day) |
Orders placed before midday on any working day (excluding weekends and Bank Holidays*) will be dispatched the same day. Orders placed after midday, or during weekends and Bank Holidays, will be dispatched the following working day.
Please include your mobile phone number for shipping updates from DPD.
Christmas Delivery
We are expecting disruption to delivery services this festive period. For our Christmas delivery schedule, please visit here.
To receive your order in time for Christmas, please order no later than noon on Wednesday 16th December 2020.
Bank Holidays
* Please note that the 17th March and the 12th July are Bank Holidays in Northern Ireland. There will be no Royal Mail or DPD collections on these days.
Refunds and Returns
If you’re not happy with your purchase, please contact us on 028 8778 4345 or email us at hello@naturalumber.com within 14 days to arrange a replacement or refund.
If you wish to be refunded, you should return all unwanted item(s) to us using the address below, along with proof of postage. Please include any previously opened bottles, sealed properly and your delivery note. To enable us to process your request as soon as possible, please ensure that you contact us first and MUST include order details in the parcel.
Once we have received your returned item(s) we will issue a refund to the payment method used or a cheque (including the cost of return postage). Please allow 7-10 days for the refund to show in your account.
Return and Correspondence Address
99 Portadown Road,
Charlemont,
Dungannon,
Co. Tyrone
BT71 6SW
Lost or Damaged Parcels
Any lost, damaged or missing products from your order should be reported to us on 028 8778 4345 or email us at hello@naturalumber.com.
Lost or damaged parcels must be reported within 30 days of the dispatch date – we will not be liable should you fail to do so.
Damaged Items
We take great care ensuring that our bottles reach you in good condition; however, if you receive a damaged bottle please return it to us and we will be happy to refund or replace it.
We retain the right to request a return of faulty products, by recorded delivery to the address stated above, for the product(s) to be inspected. If the fault is agreed, a full refund will be given, including return postage.
Please contact us to arrange for your goods to be returned.
Customer Services
You can contact us by any of the means listed below:
- Email us: hello@naturalumber.com
- Use the contact form on the Contact Us page
- Call us: 028 8778 4345 between 9am and 5pm Monday-Friday. Phone lines are closed at weekends.
- Use the messaging facility on bottom left of the desktop website