Delivery & Returns

Dispatch, Carriers and Delivery Times

	1 – 2 bottles	3 + bottles
Great Britain (England, Scotland, Wales)	Royal Mail 2nd Class (2 – 5 working days) Free	DPD (2 days) Free
Northern Ireland	Royal Mail 2nd Class (1 – 4 working days) Free	DPD (next day) Free
Republic of Ireland	DPD (next day) €4.50	DPD (next day) €4.50

Orders placed before midday on any working day (excluding weekends and Bank Holidays*) will be dispatched the same day. Orders placed after midday, or at weekends or Bank Holidays, will be dispatched on the next working day.

Please include your mobile phone number for shipping updates from DPD.

Bank Holidays

* Please note that the 17th March and the 12th July are Bank Holidays here in Northern Ireland, there will be no Royal Mail or DPD collections on these days. 

Refunds and Returns

If you’re not happy with your purchase, please contact us on 0288 778 4345 or email us hello@naturalumber.com within 14 days to arrange a replacement or a refund.

If you wish to be refunded, you should return all unwanted item(s) back to us using the address below, along with proof of postage. Please include any previously opened bottles, sealed properly.

Please enclose your delivery note in the parcel and let us know why you are dissatisfied. To enable us to process your request as soon as possible, please ensure you contact us first.

Once we have received your returned item(s) we will issue a refund to the payment method used used to pay for the order or a cheque (including the cost of the return postage). Please allow 7-10 days for the refund to show in your account.

Return and Correspondence Address

99 Portadown Road,
Charlemont,
Dungannon,
Co. Tyrone,
BT71 6SW

Lost or Damaged Parcels

If you have any lost, damaged or missing products from your order then please contact us on 0288 778 4345 or email us hello@naturalumber.com.

Lost or damaged parcels must be reported within 30 days of the dispatch date – we will not be liable should you fail to do this.

Damaged Items

We take great care ensuring our bottles reach you in good condition. However, if you receive a damaged bottle, just return it to us and we will refund or replace it using the procedure mentioned above.

We retain the right to request a return of the faulty products, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products, including postage.

Please contact us to arrange for your goods to be sent back to us.

Customer Services

You can contact us by any of the means listed below;

• Email us: hello@naturalumber.com
• Use the contact form on the Contact Us page
• Call us 028 877 784 345. You can call between 9am and 5pm Monday-Friday. Phone lines are closed at weekends.
• Use the messaging facility on bottom left of the desktop website
• Or send us a message via Facebook Messenger