If you’re not happy with your purchase, please contact us via email at hello@naturalumber.com within 14 days to arrange a replacement or refund.

If you wish to be refunded, please return all unwanted item(s) to us using the address below, along with proof of postage. Please include any previously opened bottles, sealed properly and your delivery note. To enable us to process your request as soon as possible, ensure that you contact us first and include order details in the parcel.

Once we have received your returned item(s) we will issue a refund to the payment method used (including the cost of return postage). Please allow 7-10 days for the refund to show in your account.

Natural Umber, 99 Portadown Road, Charlemont, Moy, BT71 6SW